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United Healthcare
UX Design Internship at United Healthcare (Summer 2023)
Collaborated with the data scientist and UX designer to craft innovative experiences for digital solutions, including enhancements to the internal website, a C-suite dashboard, and graphic assets.
Tools/Skills
Figma
User Research
My Role
UX Designer
Team
Data Science and Advanced Analytics
Duration
10 weeks: June 3 2023 - August 11, 2023
Qualitative User Research & Design Methods
Literature Review
Focus Groups
Contextual Interviews
Co-Design
Experience Design Theatre
My Role
UX Researcher
UX Designer
Duration
6 weeks: March 2024 - May 2024
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Qualitative User Research & Design Methods
Literature Review
Focus Groups
Contextual Interviews
Co-Design
Experience Design Theatre
My Role
UX Researcher
UX Designer
Duration
6 weeks: March 2024 - May 2024
Overview
During my 10-week UX Design internship at United Healthcare, I contributed to projects that applied human-centered design principles and innovative technologies to improve healthcare solutions. United Healthcare's mission of enhancing accessibility and efficiency aligned with my passion for translating complex business needs into impactful solutions. My responsibilities included user interface design, data visualization design, information architecture, and prototyping, focusing on enhancing healthcare delivery and aiding professionals in decision-making processes.
This experience broadened my understanding of the healthcare industry's complexities and deepened my skills in crafting user-friendly designs while navigating the unique constraints of a regulated environment. Collaborating with cross-functional team members was key to developing solutions that were actionable and compliant to the business's standards and guidelines.
Contributions
Due to the NDA nature of my work, I am unable to share specific project details. However, my contributions spanned the following:
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Project 1: Executive Interface Design
Created a user-focused interface concept to provide quick and easy access to key information for decision-makers. Prioritized compact layouts and visually engaging elements to support strategic analysis. -
Project 2: Internal Website Redesign
Enhanced the website’s user experience and efficiency through restructuring, improved search functionalities, and role-based interfaces, ultimately facilitating better decision-making processes. Created page-by-page designs in Figma and developed a complete navigation wireframe prototype to demonstrate an improved user experience. -
Project 3: Self-Service Dashboards
Redesigned dashboards to improve usability and storytelling by decluttering visual elements and tailoring data visualizations for targeted analysis. Adjustments streamlined information flow and clarified metric organization. -
Exercise 1: Branding Assets Development
Developed a set of scalable logo concepts adhering to the company palette, showcasing creativity and adaptability while supporting brand identity goals. -
Exercise 2: Questionnaire Icons
Created a comprehensive set of expressive icons to add context and visual interest to user questionnaires, enhancing accessibility and engagement.
Takeaways
This internship solidified my understanding of designing solutions within the constraints of a highly regulated industry. I gained experience in data visualization, rapid prototyping, cross-functional collaboration, and delivering impactful, user-centric designs. These experiences have deepened my appreciation for design as a problem-solving tool as well as have helped to prepare me to tackle future challenges likewise in creating meaningful, impactful solutions.
Looking ahead, I am aiming to further build upon my abilities in presentation, communication, and prototyping, while also expanding my involvement with cross-functional teams and stakeholders throughout the journey from project proposal to delivery. I am especially looking forward to expanding upon my expertise in data visualization, i.e., exploring how to effectively communicate complex data insights in intuitive and visually engaging ways that empower users and drive informed decision-making. This will allow me to more effectively connect my design skills with the growing demand for clarity and accessibility in data-driven environments.