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ANSYS, Inc.
Generative AI UX Research Internship at Ansys (Summer 2024)
Collaborated with the Principal Technical Architect in Enterprise Architecture, created AI-powered chat services, and developed user research methods to discover AI use cases.
Tools/Skills
AI Software
Diary Study + Interviews
Survey + Co-Design Workshop
My Role
UX Researcher
Team
Enterprise Architecture
Duration
10 weeks: May 28 2024 - August 2, 2024
Qualitative User Research & Design Methods
Literature Review
Focus Groups
Contextual Interviews
Co-Design
Experience Design Theatre
My Role
UX Researcher
UX Designer
Duration
6 weeks: March 2024 - May 2024
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Qualitative User Research & Design Methods
Literature Review
Focus Groups
Contextual Interviews
Co-Design
Experience Design Theatre
My Role
UX Researcher
UX Designer
Duration
6 weeks: March 2024 - May 2024
Overview
During my 10-week internship at Ansys, I focused on enhancing business productivity and process efficiency by leveraging Generative AI. As a UX Researcher, I applied my UX design skills to improve documentation usability, developing innovative research methods to identify AI use cases, and expanding my technical expertise with Generative AI tools.
Key Projects & Contributions
Due to the NDA nature of my work, I am unable to share specific project details and research outcomes. However, my contributions spanned the following:
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Project 1: Technology Documentation Review
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Learning: Gained insights into technical documentation best practices through guidance from consulting experts and technical architects.
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Contribution: Reviewed and refined documentation flow, organization, and interactivity to enhance usability. Suggested refinements clarified relationships between systems, reduced interpretation time, and facilitated intuitive navigation for technical users.
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Project 2: AI-Driven Workflow Development
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Learning: Gained hands-on experience with tools and platforms for building AI-powered solutions.
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Contribution: Designed and implemented workflows to improve operational efficiency, including an automated communication tool and a process optimization solution, leveraging AI-based platforms.
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Project 3: Research Methods Design for AI Use Case Identification
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Learning: Conducted research on the company's AI culture, ethics, and applications to design user-centered research methods.
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Contribution: Designed user research approaches, such as diary studies, interviews, and co-design workshops, to identify challenges and opportunities for technology-driven improvements.
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Takeaways
I am grateful for this internship experience, and for the opportunity to leverage GenAI as applied to UX research and design skills to enhance business processes in a real-world context. I was able to gain a deeper understanding of technical documentation, develop user-centered research methods, and hone my ability to collaborate across functional teams. This experience reinforced both my technical and problem-solving abilities as well as my passion for designing innovative and impactful solutions in the field of user experience.